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Warranty Claims Administrator
2 months ago
Velocity Truck Centres Canada is seeking a highly skilled Warranty Claims Administrator to join our team. As a Warranty Claims Administrator, you will be responsible for managing warranty claims from start to finish, ensuring timely payments and audit compliance.
Key Responsibilities- Manage warranty claims, including reviewing metrics and key performance indicators (KPIs), and coaching service team members on warranty concepts and applications.
- Organize, process, review, and follow up on warranty claims with a one-touch approach, efficiently through completion within a reasonable time frame for multiple manufacturers.
- Ensure claim legitimacy and adherence to warranty agreements and company policy.
- Compile all warranty paperwork to ensure proper documentation is retained for audit.
- Reconcile all warranty receivables with payments through the appropriate accounting schedule and follow up on all unpaid receivables.
- Reconcile credits to be loaded into the dealer management system.
- Resubmit all rejected claims promptly or receive authorization to write off.
- Follow up and negotiate with vendors for fair and reasonable payment of outstanding claims.
- Ensure proper training so all required parts are tagged with mandatory OEM required information and shipped or scrapped accordingly.
- A minimum of 2 years related experience working in a dealership, preferably within service or warranty.
- Understanding of products and services necessary to perform duties and tasks as a Warranty Claims Administrator.
- Strong knowledge of concepts and practices of warranty claim management.
- Excellent office administrative skills with proficiency in the use of computers, computer applications (e.g. Excel, Word, Outlook), and industry-specific software.
- Detail-oriented and possess sound problem-solving and decision-making skills.
- Excellent customer service, communication, and interpersonal skills, both verbal and written.
- Ability to organize and prioritize work assignments simultaneously and meet critical time requirements in a fast-paced environment.
Velocity Truck Centres Canada is a leading provider of sales, vehicle maintenance, parts, collision, and financing services to the industry. We value career growth and are looking for like-minded individuals to join our team.
