Vice President of Residential Operations

2 months ago

Toronto, Ontario, Canada Centurion Asset Management Inc Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as Vice President of Residential Operations. This is a key leadership position that will play a critical role in driving the success of our residential operations.

Key Responsibilities
  • Relationship Development

Develop and maintain strong relationships with internal and external stakeholders, including residents, employees, contractors, vendors, and consultants.

Customer Service

Provide exceptional customer service to residents and employees, ensuring a high level of satisfaction and promoting a strong sense of community.

Ongoing Operations

Oversee the professional management, administration, and leasing of all residential properties, ensuring that they are operated in accordance with established standards and budgets.

Administration and Reporting

Ensure that all policies and procedures are adhered to, and identify opportunities to increase operational efficiencies through the introduction of new policies, processes, and technologies.

Sales and Marketing

Work with the marketing and leasing teams to develop and implement innovative sales and marketing initiatives to increase brand recognition and drive business growth.

Risk Management

Ensure ongoing compliance with current codes, technical safety standards, and legislation, and assist with the effective and prompt resolution of municipal and provincial work orders.

Capital Project and Building Management

Liaise with the Vice President of Technical Service and Innovations and consultants as required for major capital projects, and ensure that preventative building maintenance is scheduled and in-suite renovations are completed in a timely manner and within established budgets.

Requirements
  • A passion for excellence in customer service delivery;
  • Post-Secondary degree in business or related field;
  • Minimum 10 years' Multi-Residential Operational experience within a national portfolio;
  • Student housing operations experience considered an asset;
  • Demonstrated track record in successfully managing operating and financial performance;
  • Proven ability to lead and motivate employees to achieve common goals and operational objectives;
  • Detail-oriented with the ability to independently resolve problems using facts, sound reasoning, and common sense;
  • Strong follow-up skills with the aptitude to develop creative strategic and effective solutions to difficult issues in a timely manner;
  • Exceptional interpersonal, written, and oral communication skills;
  • Excellent organizational skills with a strong ability to multi-task;
  • Strong command of MS Office products: Word, Excel, PowerPoint;
  • Experience with Yardi property management systems.

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