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Security Operations Coordinator

2 months ago

Burlington, Ontario, Canada Paladin Security Full time
Security Dispatcher Job Description

We are seeking a highly skilled and detail-oriented Security Dispatcher to join our team at Paladin Security. As a Security Dispatcher, you will play a critical role in ensuring the safety and security of our clients and their properties.

Key Responsibilities:
  • Assist the Supervisor and/or Team Lead with incident and complaint investigations.
  • Communicate any concerns/issues with Supervisor or Team Lead.
  • Provide customer service to Hospital Staff, Security Staff, and General Public.
  • Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
  • Dispatch all service calls to the appropriate responder(s) as per the established procedures.
  • Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
Requirements:
  • Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
  • Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
  • Vulnerable Sector Check
  • First Aid CPR C

We offer a competitive salary and a comprehensive benefits package. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.