Cashier Team Lead

2 weeks ago


Invermere, British Columbia, Canada Rikas Grocers Ltd Full time
Cashier Supervisor Job Description

Rikas Grocers Ltd is seeking a highly skilled and organized Cashier Supervisor to join our team. As a key member of our retail store operations, you will be responsible for ensuring seamless customer service, efficient cash handling, and effective inventory management.

Key Responsibilities:
  • Authorize Return of Merchandise: Ensure accurate and efficient processing of customer returns, maintaining a high level of customer satisfaction.
  • Prepare Sales Reports: Generate detailed reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Resolve Customer Issues: Address customer complaints, requests, and supply shortages in a professional and timely manner.
  • Inventory Management: Organize and maintain accurate inventory levels, ensuring stock is properly stored and rotated.
  • Supervise Cashiers: Lead and coordinate the activities of cashiers, providing guidance and support to ensure excellent customer service.
  • Cash Handling: Manage cash transactions, maintain accurate records, and ensure compliance with company policies.
  • Opening and Closing Procedures: Perform opening and closing activities, including cash handling, inventory checks, and store security.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of retail experience, preferably in a supervisory role.
  • Skills: Excellent communication, organizational, and problem-solving skills. Ability to work in a fast-paced environment and maintain attention to detail.
Work Environment:
  • Work Conditions: Fast-paced retail environment with varying temperatures and noise levels.
  • Physical Capabilities: Combination of sitting, standing, and walking throughout the workday.
Personal Suitability:
  • Accurate: Maintain accurate records and reports.
  • Client Focus: Provide excellent customer service and ensure customer satisfaction.
  • Excellent Oral Communication: Communicate effectively with customers, colleagues, and management.
  • Organized: Prioritize tasks, manage time, and maintain a clean and organized work environment.
  • Reliability: Demonstrate reliability and dependability in meeting job expectations.
  • Team Player: Collaborate with colleagues to achieve team goals and objectives.
  • Dependability: Be accountable for own actions and decisions.
  • Excellent Written Communication: Prepare clear and concise reports and correspondence.
  • Ability to Multitask: Prioritize tasks, manage multiple responsibilities, and meet deadlines.

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