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Hospitality Team Lead
2 months ago
We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Sandstone Motel & Lounge and Sandstone Gas Plus. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our guests receive exceptional service and that our food quality meets the highest standards.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the activities of a team of food service staff, including servers, hosts/hostesses, and kitchen personnel.
- Train staff in job duties, sanitation and safety procedures, and customer service skills.
- Conduct performance evaluations and provide feedback to staff.
- Operations Management
- Establish methods to meet work schedules and ensure that food and service meet quality control standards.
- Maintain records of stock, repairs, sales, and wastage.
- Prepare and submit reports on departmental performance.
- Customer Service
- Address customers' complaints or concerns in a professional and courteous manner.
- Ensure that all guests receive exceptional service and that their needs are met.
- Work Environment
- Work in a fast-paced environment with multiple priorities and deadlines.
- Work under pressure to meet the needs of guests and staff.
- Maintain a clean and safe work environment.
- Education
- Secondary (high) school graduation certificate.
- Experience
- 7 months to less than 1 year of experience in a food service supervisory role.
- Skills
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and under pressure.
- Attention to detail and ability to maintain a clean and safe work environment.
- Client focus and excellent oral communication skills.
- Benefits
- Dental plan.
- Health care plan.
- Vision care benefits.
- Work Environment
- 40 hours per week.
- Permanent work term.
- English language required.
