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Customer Service Representative

2 months ago

Brooks, Canada Skycruise Tech Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Skycruise Tech. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Respond to client inquiries and provide timely and effective technical support via phone, email, and in-person.
  • Problem-Solving: Analyze and resolve technical issues in a fast-paced environment, often under pressure.
  • Communication: Develop and maintain strong relationships with clients, colleagues, and management through effective communication and interpersonal skills.
  • Documentation: Maintain accurate and detailed records of client interactions, technical issues, and resolutions.
  • Training and Development: Provide training and guidance to junior team members and contribute to the development of technical support processes and procedures.
Requirements
  • Education: College or CEGEP diploma in a related field (e.g., computer science, information technology).
  • Experience: Previous experience in a technical support role is an asset.
  • Skills: Strong technical knowledge, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment.
Work Environment

As a Technical Support Specialist at Skycruise Tech, you will work in a dynamic and fast-paced environment with a team of experienced professionals. You will have the opportunity to develop your skills and knowledge in a supportive and collaborative environment.

Language and Work Hours
  • Language: English (fluency required).
  • Work Hours: 40 hours per week.