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Resident Services Manager

2 months ago


Barrie, Ontario, Canada Aspira Waterford Barrie Retirement Living Full time

About Aspira Waterford Barrie Retirement Living

We are a leading provider of senior living services, dedicated to delivering exceptional care and support to our residents. Our team is passionate about creating a warm and welcoming community where seniors can thrive.

Job Summary

We are seeking a highly skilled and compassionate Resident Services Manager to join our team at Aspira Waterford Barrie Retirement Living. As a key member of our leadership team, you will be responsible for overseeing the delivery of resident services and ensuring that our residents receive the highest level of care and support.

Key Responsibilities

  • Develop and implement effective service delivery methods that capture all elements of our programs
  • Coordinate daily care needs within the assigned resident home area(s)/neighbourhood(s), interacting with the interprofessional team to prioritize resident care activities
  • Liaise between residents and other department leaders to ensure quality outcomes are obtained for the resident (timely care, hot food in alternate dining rooms, fulsome resident engagement programming for all areas (MC/AL)
  • Conducts in-service sessions to address topics related to care and services
  • Ensure care plans are personalized to meet the needs/preferences of the residents
  • Ensure flexibility and being available to resident and family needs, as required

Requirements

  • Experience in Social Work and the field of Gerontology is an asset
  • You are resident and team member focused, as well as detailed oriented
  • You can multi-task and collaborate with leaders and team members
  • You exercise tact and diplomacy in working with seniors and their families
  • Previous Sales experience is an asset

What We Offer

  • A competitive salary and vacation package
  • Health & Dental benefits program
  • RRSP with employer match
  • Share Ownership and Reward Program (SOAR)
  • Employee Share Purchase Plan with company match
  • Continuous learning and growth opportunities
  • A welcoming culture that values diversity and differing perspectives, experiences, and beliefs

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional care and support to seniors, please submit your application.