Field Service Technician

1 month ago

Mississauga, Ontario, Canada Raytheon Technologies Full time
Job Summary

We are seeking an experienced Field Service Technician to join our team at Collins Aerospace. As a key member of our Connected Aviation Solutions team, you will be responsible for managing day-to-day priorities in solving clients VHF/UHF Radio, Telephone, Networking & PC hardware related issues.

Key Responsibilities
  • Coordinate, prioritize, and resolve issues encountered by customers.
  • Analyze system failures, identify, and restore equipment malfunctions and failures.
  • Perform a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment.
  • Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
  • Manage technical products, services, logistics, and provisioning, quantity surveying, and configurations to assigned customers.
  • Troubleshoot technical problems and recommend actions to company or customer representatives.
  • Assess product needs in accordance with customer specifications.
  • Install and maintain digital wireless communication equipment in the VHF, UHF, 800 MHz bands operating on trunking or conventional modes.
  • Install and maintain dispatch console systems.
  • Manage statement of work to meet customer and contract requirements.
  • Contact customers, collect feedback, and establish and maintain good relationships with customers.
  • Communicate and interact, both verbally and written, with English-speaking customers.
  • Travel 30%.
  • Work in various locations where valid Canadian citizenship, a valid driver's license, and vehicle are required.
  • Monday to Friday workdays with rotational on-call.
Requirements
  • Typically requires a HS Diploma or AA/AS degree (or other 2-year post-high school training) or network/electronics technical degree, with a minimum of 4 years of relevant experience.
  • Experience working in the RF field.
  • Experience with RF testing equipment and troubleshooting skills.
Preferred Qualifications
  • Be self-motivated and able to work effectively both in a team environment and under minimal supervision in the field.
  • Completion of a practical course in the RF Radio & Electronics.
  • Completion of a practical course in CompTIA A+ or equivalent.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

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