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Food Service Team Lead

2 months ago

Lethbridge, Alberta, Canada Tim Hortons Full time
Exciting Opportunity in the Food Service Industry
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
  • Work Setting
  • Fast-paced food service establishment
  • Key Responsibilities
    • Establish efficient methods to meet work schedules and deadlines
    • Supervise and coordinate activities of staff who prepare and portion food, ensuring high-quality service
    • Train staff in job duties, food safety procedures, and customer service standards
    • Ensure that food and service meet quality control standards, maintaining a clean and safe environment
    • Address customer complaints or concerns in a professional and courteous manner
    • Maintain accurate records of stock, sales, and wastage, providing valuable insights for business growth
    • Prepare and submit detailed reports to management, highlighting key performance indicators
  • Supervision
  • Lead a team of 5-10 staff members, fostering a positive and inclusive work environment
  • Work Conditions
    • Fast-paced and dynamic work environment
    • Work under pressure to meet customer demands and deadlines
    • Tight deadlines and high expectations for quality and service
    • Standing for extended periods and frequent walking
    • Attention to detail and ability to multitask
  • Personal Suitability
    • Strong client focus and excellent interpersonal skills
    • Excellent oral communication and presentation skills
    • Flexibility and adaptability in a fast-paced environment
    • Team player with a positive attitude and strong work ethic
    • Initiative and dependability, with a commitment to excellence
  • Benefits
  • Comprehensive health care plan and competitive compensation package
  • Support Initiatives
    • Provides awareness training for employees to create a welcoming and inclusive work environment
    • Recruits and supports individuals displaced by conflicts or natural disasters
    • Offers on-the-job training and development opportunities for staff