Operations Supervisor

4 weeks ago


Concord, Ontario, Canada Ryder System Full time
Job Title: Operations Supervisor

Job Summary:

The Operations Supervisor is responsible for assisting the Operations Manager I and II and/or Sr. Operations Manager I and II in managing the operations and personnel for a shift of a particular location. This role involves supervising employees on a shift, including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees.

Key Responsibilities:

  • Workflow Management: Responsible for work analysis, planning, and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
  • Labor Management: Provides management, training, and development of all personnel assigned, responsible for Performance Management of all assigned personnel.
  • Customer Management: Responsible for customer relationship management, including issue resolutions, customer satisfaction, and retention, as well as ensuring vehicle uptime.
  • Asset Management: Directs direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility.
  • Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work.
  • Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction.

Requirements:

  • H.S. diploma/GED required.
  • Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
  • Maintenance and Technical experience in a shop environment required.
  • Supervisory experience preferred.
  • Experience with a Shop Management System preferred.

Language: French


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