Operations Supervisor
11 hours ago
Job Summary:
The Operations Supervisor is responsible for assisting the Operations Manager I and II and/or Sr. Operations Manager I and II in managing the operations and personnel for a shift of a particular location. This role involves supervising employees on a shift, including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees.
Key Responsibilities:- Workflow Management: Responsible for work analysis, planning, and scheduling, as well as productivity tracking and optimization.
- Labor Management: Provides management, training, and development of all personnel assigned.
- Customer Management: Responsible for customer relationship management, including issue resolutions, customer satisfaction, and retention.
- Asset Management: Directs direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility.
- Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work.
- Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction.
- H.S. diploma/GED required.
- Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
- Maintenance and Technical experience in a shop environment required.
- Supervisory experience preferred.
- Experience with a Shop Management System preferred.
Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply.
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