Account Management Professional

2 months ago

Hamilton, Ontario, Canada Gallagher Full time
About the Role

The Client Service Manager is accountable for delivering high-quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts.

The assigned clients vary in size and have relatively simple to moderately complex needs.

Key Responsibilities
  • Successfully and profitably manage an assigned group of accounts.
  • Build and solidify relationships with existing clients by providing exceptional ongoing care.
  • In partnership with the Production team, take a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Cultivate relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
  • Support one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available.
  • Coordinate appropriate resources to address the client's risk management needs.
Requirements
  • Previous insurance knowledge strongly preferred.
  • Proven track record with successfully managing client relationships.
  • Solid financial savvy.
  • RIBO License is mandatory.
  • Proficiency and comfort in using technology as a tool to enhance productivity and quality.
  • Strong written and verbal communication skills in English.
  • Proven ability to comfortably engage others in consultative discussions.
  • Effectively manages/balances multiple and sometimes competing deliverables.
  • Works in a self-directed manner, collaborating with colleagues when appropriate.
What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

  • Flexible medical & dental coverage to meet your household's needs.
  • Life, Dependent Life and AD & D Insurance options.
  • Retirement savings including RRSP including a company match, TFSA, pension and more.
  • Employee Stock Purchase Plan.
  • Other benefits include:
    • Educational expense reimbursement.
    • Employee assistance programs.
    • Discounted gym membership (GoodLife Fitness).
    • Opportunity for flexible work arrangements.
    • Paid sick days & personal days.
    • Paid Time Off to Volunteer.
    • Employee education recognition program.
    • Employee referral bonus program.
    • LifeWorks Employee Assistance Program.
    • Matching Gift Program.

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