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Aftermarket Services Manager
2 months ago
Brandt Group of Companies is actively looking for a Service Manager to oversee our operations. The Service Manager will play a crucial role in directing the sales and provision of aftermarket support services, including diagnostics, repairs, and replacements for our truck and trailer division. This position entails comprehensive management of the service department and the daily activities of foremen, leadhands, service writers, and both shop and field mechanics.
Key Responsibilities- Overseeing service workflow to ensure efficiency
- Upholding standards, policies, and reporting practices to meet established benchmarks
- Formulating and managing the Service Department budget to achieve financial and operational objectives
- Preparing estimates for customer work orders and managing the opening and closing of these orders
- Evaluating and operating customer equipment to address concerns and diagnostics
- Tracking service revenue and expenses on a monthly basis
- Ensuring all work complies with safety regulations and industry standards
- Conducting ongoing reviews of employee performance against set goals
