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Documentation Control Specialist

2 months ago

Kitchener, Ontario, Canada Sun Life Full time

Process Documentation and Control Specialist

We are seeking a skilled Process Documentation and Control Specialist to refine and enhance the written procedures associated with Sun Life's Total Benefits programs. This role involves collaboration with specialists in benefits, retirement, and mental health to optimize processes and bolster financial management.

Key Responsibilities:

  • Assess and document existing operational workflows
  • Create comprehensive process notes and digital manuals for team utilization
  • Establish controls and ensure the accuracy of documentation
  • Deliver training sessions on updates to processes

Qualifications:

  • Proven experience in process documentation
  • Commitment to ongoing improvement initiatives
  • Enthusiasm for learning about benefits and wellness programs
  • Strong analytical and problem-solving capabilities
  • Meticulous attention to detail and precision
  • Exceptional communication and consulting skills

Advantages:

  • Work alongside industry experts and internal stakeholders
  • Gain recognition for your contributions
  • Opportunity to influence change and propose innovative solutions
  • Engaging and inclusive workplace culture