Process Documentation Specialist

4 weeks ago

Kitchener, Ontario, Canada Sun Life Full time

Process Documentation and Control Consultant

Sun Life seeks a Process Documentation and Control Consultant to enhance written procedures for our Total Benefits programs. Collaborate with experts in benefits, retirement, and mental health to streamline processes and improve financial management within this dynamic field.

Responsibilities:

  • Review and document operational processes within the benefits sector.
  • Develop process notes and online manuals for team reference and knowledge sharing.
  • Implement controls and maintain documentation integrity to ensure accuracy and effectiveness.
  • Provide training on process changes to colleagues, fostering a culture of continuous improvement.

Requirements:

  • Proven experience in process documentation within a business environment.
  • A passion for continuous improvement and driving operational efficiency.
  • Genuine curiosity to learn about benefits and well-being programs and their impact on individuals and organizations.
  • Strong problem-solving and critical thinking skills to identify areas for optimization.
  • Meticulous attention to detail and accuracy in all documentation and process implementation.
  • Excellent communication and consulting abilities to effectively collaborate with stakeholders and deliver training sessions.

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