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Salesforce and Systems Specialist

2 months ago

Calgary, Alberta, Canada Habitat for Humanity Southern Alberta Full time

About Habitat for Humanity Southern Alberta

Habitat for Humanity Southern Alberta is a leading non-profit organization dedicated to providing affordable housing solutions to families in need. As a key member of our team, you will play a critical role in supporting our mission by overseeing the information systems environment, maintaining databases, and providing technical and training support functions.

Job Summary

We are seeking an experienced Salesforce Administrator to join our team. The successful candidate will be responsible for ensuring data integrity within the Salesforce environment, managing user licenses, and updating relevant data using Data Loader. Additionally, you will be responsible for creating and administering Salesforce Flows, migrating legacy Workflows to Flow, and ensuring data accuracy by collaborating with departments to correct information as necessary.

Key Responsibilities

Salesforce Administration

  • Ensure data integrity within the Salesforce environment.
  • Manage user licenses and ensure proper security and permissions are kept current.
  • Update and/or upload relevant data using Data Loader for departments.
  • Follow organizational standards on data retention and purge old records from all Salesforce objects.
  • Create and administer Salesforce Flows and migrate legacy Workflows to Flow.
  • Ensure data accuracy by collaborating with departments to correct information as necessary.
  • Develop training modules and manuals for Salesforce typical use and Habitat specific applications and processes.
  • Assist departments with research, development, and implementation of departmental processes to enhance efficiency and reliability of the data contained within Salesforce.
  • Maintain all customer-facing sites connected to Salesforce, including RallyBound, FormAssembly, and HandsOnConnect, to ensure all mapping and synchronizing of data is functioning appropriately and as expected.
  • Manage current HandsOnConnect ARS workflows for volunteer sign-up and opportunity registration and build more as needed.
  • Create customizations within customer-facing apps to allow information to flow into Salesforce matching Habitat Southern Alberta business processes.
  • Troubleshoot complex security models based on business requirements.
  • Troubleshoot flow errors stemming from the Order of Execution and invalid data inputs.
  • Determine when to configure or extend Salesforce using customization or buy a 3rd party solution.
  • Harness advanced reporting techniques to analyze data.
  • Lead deployments of new software and integration with Salesforce.
  • Complete any other maintenance tasks as required.

Cyber Security and Information Technology

  • Manage and oversee the outsourced managed IT services and support provider to ensure the IT environment and support meet service level agreements and organizational needs.
  • Manage all software subscriptions related to Salesforce, MS365, Beauceron, and Adobe Cloud.
  • First point of contact for support staff with IT-related issues.
  • Lead the annual computer lifecycle program to ensure all hardware follows replacement and redeployment guidelines and execution.
  • Train staff on applications used, including MSOffice, Adobe, Salesforce, and 3rd party apps, Beauceron.
  • Develop and implement IT and Cyber Security Framework and policies.

Requirements

  • A bachelor's degree in computer science, computer systems engineering, software engineering, or a related discipline or completion of a college program in computer science or equivalent experience (5-8 years).
  • 3+ years proven successful working experience in an Advanced Salesforce Administrator role along with in-depth experience in developing Salesforce instances, forms, and flows (APEX), and Platform App Builder.
  • Advanced Salesforce Administration Certification is preferred.
  • Pardot / Account engagement / marketing cloud experience is a definite plus.
  • Demonstrated knowledge and competence in computer systems and programs, i.e., MS365 and MS Office (Word, Excel, etc.), Salesforce. Knowledge of Hubspot is considered an asset.
  • Effective conflict resolution, critical thinking, and problem-solving skills required.
  • Ability to partner with all levels of the organization with a commitment to service excellence.
  • Ability to connect and develop effective relationships and collaborate across multiple functional/technical teams to lead and deliver projects.
  • Excellent organizational, administrative, customer service, communication, and time management skills.
  • Demonstrated flexibility and adaptability skills with a critical thinking mindset to work through complex system issues and challenges.
  • Class 5 driver's license and personal vehicle required to service and support satellite locations of the organization.
  • Experience in a non-profit and/or affordable housing environment is considered an asset.

How to Apply

Please submit your resume and cover letter to Habitat for Humanity Southern Alberta. We thank all applicants for their interest in this position. Only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking

Schedule:

  • Monday to Friday

Work Location: In person