Network Operations Coordinator

1 month ago

Toronto, Ontario, Canada Porter Airlines Full time
Job Summary

The Network Operations Coordinator plays a critical role in ensuring the smooth operation of Porter Airlines' network. Reporting to the Supervisor, System Operations Control Centre, this position is responsible for coordinating operational activities across the organization, working closely with the SOCC and Airports departments, as well as external agencies.

The ideal candidate will have a minimum of 2 years' airline operations experience and/or in an industry supervisory role. They will be conscientious and safety-focused, with excellent written and oral communication skills, and a proven ability to work effectively as part of a cross-functional team.

Key Responsibilities
  • Coordinate operational activities across the Porter network and assist with contingency and recovery planning during major irregular operations (IROPs) events.
  • Monitor connection passenger loads and coordinate with the Duty Officer to anticipate possible misconnect situations.
  • Maintain regular communication with and direct outstations to take proactive mitigating actions to reduce the number of misconnecting passengers.
  • Facilitate expedient Emergency Response Plan activation, non-emergency abnormal incident response, and other critical communications through the Everbridge Mass Notification system.
  • Provide procedural guidance and routine technical support to front-line agents and coordinate system outage response and transition to manual or backup procedures.
  • Ensure passengers are provided adequate notification of flight disruptions and cancellations to their itinerary through Porter's passenger reprotection application.
  • Process delay reports and participate in the delay code audit and reconciliation process.
  • APIS/API reconciliation and communication with the US Department of Homeland Security, CBP, and CBSA.
  • Assist with investigation and resolution of DHS violations and API data quality issues to avoid significant fines against the Company.
  • Maintain thorough knowledge of Company policies and procedures as well as Transport Canada regulations and those of other domestic and international regulatory agencies.
  • Actively participate in Porter's Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy.
Behavioural Competencies
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high-quality results consistent with the organization's standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

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