Technical Writer

7 days ago

Montreal, Quebec, Canada IBS Software Full time
{"title": "Technical Writer", "description": "Job Summary

IBS Software is a leading global software company with a 27-year track record of innovation in the Travel, Transportation, and Logistics industries. We are seeking a skilled Technical Writer to join our IBS Software Canada Team in Montréal, our center of excellence for optimization.

The successful candidate will be responsible for creating and maintaining technical documentation for our optimization software products and existing product enhancements. This role reports to the Director – Product Planning & Consulting and will work closely with the R&D team, developers, and customers to deliver high-quality documentation that supports mission-critical software components.

Key Responsibilities
  • Develop and maintain technical documents, including user manuals, functional specifications, design documents, and online help portals.
  • Collaborate with developers, product managers, and other stakeholders to gather information and understand documentation requirements.
  • Ensure all documentation is accurate, comprehensive, and adheres to company standards.
  • Review and edit content created by other team members to ensure clarity and consistency.
  • Manage multiple documentation projects simultaneously, ensuring timely delivery.
  • Provide technical support to clients and employees through clear and effective documentation.
  • Manage and structure documentation repositories.
  • Stay updated with the latest industry trends and best practices in technical writing.
Requirements
  • At least 5 years of experience in technical writing in the software development industry.
  • Strong understanding of iterative software development processes and technologies.
  • Excellent written and verbal communication skills.
  • Proficiency in using tools such as Microsoft Office, Adobe Acrobat, drawing tools, and content management systems.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Familiarity with version control concepts is an asset.
  • Knowledge of French is also an asset.
What We Offer
  • A competitive base salary and performance-based variable compensation pay.
  • Company-paid employee benefits designed to promote financial security and a sense of belonging.
  • Opportunities to work with the latest technologies.
  • Collaboration with the brightest minds in the industry.
  • Global exposure.
  • Continuous learning programs.
  • State-of-the-art facilities and infrastructure.
  • Performance-based career growth.
  • An excellent work culture.

IBS Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status or any other characteristic protected by law.

", "lang_code": "en"}

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