Assistant Room Operations Manager

1 month ago

Ottawa, Ontario, Canada Marriott International Full time

Job Summary

This entry-level management position focuses on supporting the day-to-day activities of Rooms Operations and supervising related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role directs and works with employees to carry out guest arrival and departure procedures and maintain the property's cleanliness standards. The goal is to ensure guest and employee satisfaction and achieve the operating budget.

Candidate Profile

Education and Experience

• High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.

• OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Core Work Activities

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts/Housekeeping and ensures completion of assigned shift checklist and other duties.

• Runs and reviews critical information contained in room operations reports.

• Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.

• Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

• Operates all department equipment as necessary and reports malfunctions.

• Ensures employees have the proper supplies and uniforms.

• Understands night audit procedures and is able to comprehend and utilize reports as necessary.

• Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same-day selling procedures to maximize room revenue and property occupancy.

• Verifies accuracy of room rates to maximize revenue opportunities.

• Uses budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.

• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

• Participates as needed in the investigation of employee and guest accidents.

• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

• Provides support for operational functions as necessary.

• Trains staff and monitors adherence to all relevant policies and procedures.

• Participates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

• Empowers employees to provide excellent customer service within guidelines.

• Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

• Uses all available on-the-job training tools for employees; supervises ongoing training initiatives and conducts training when appropriate.

• Communicates performance expectations to employees in accordance with job descriptions for each position.

• Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

• Coaches, counsels, and encourages employees.

• Participates in employee progressive disciplinary procedures as required.

• Handles employee questions and concerns.

• Participates in an ongoing employee recognition program.

• Effectively schedules employees to business demands and tracks employee time and attendance.

• Assists in performing the payroll function.

• Oversees daily shift operations and ensures compliance with all policies, standards, and procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application, or an interview, please call 905-366-5227 or email

  • Retail Operations Manager

    2 weeks ago

    Ottawa, Ontario, Canada Running Room Full time

    We are seeking a Retail Operations Manager to oversee the efficiency of our sales floor at Running Room. The successful candidate will be responsible for developing opportunities for customers and providing training and support to Sales Associates while working collaboratively with the Store Manager. The Retail Operations Manager will oversee retail...

  • Assistant Room Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Marriott International Full time

    Job SummaryThe Assistant Room Operations Manager is a key member of the Rooms Operations team, responsible for supporting the day-to-day activities of the department and supervising related areas such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This role directs and works with employees to carry out guest arrival and...

  • Assistant Room Operations Manager

    2 weeks ago

    Ottawa, Ontario, Canada Marriott International Full time

    Job SummaryThe Assistant Room Operations Manager is a key member of the Rooms Operations team, responsible for supporting the day-to-day activities of the department and supervising related areas such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This role directs and works with employees to carry out guest arrival and...

  • Assistant Room Operations Manager

    2 weeks ago

    Ottawa, Ontario, Canada Marriott International Full time

    Job SummaryThe Assistant Room Operations Manager is a key member of the Rooms Operations team, responsible for supporting the day-to-day activities of the department and supervising related areas such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This role directs and works with employees to carry out guest arrival and...

  • Assistant Room Operations Manager

    1 month ago

    Ottawa, Ontario, Canada Marriott International Full time

    Job SummaryThis entry-level management position focuses on supporting the day-to-day activities of Rooms Operations and supervising related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The successful candidate will direct and work with employees to carry out guest arrival and departure procedures, maintain...

  • Assistant Room Operations Manager

    1 month ago

    Ottawa, Ontario, Canada Marriott International Full time

    Job SummaryThis entry-level management position focuses on supporting the day-to-day activities of Rooms Operations and supervising related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The successful candidate will direct and work with employees to carry out guest arrival and departure procedures, maintain...

  • Assistant Room Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada EightSix Network Full time

    Job SummaryThe Assistant Room Operations Manager is responsible for supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This role directs and works with employees to carry out guest arrival and departure procedures and to maintain...

  • Assistant Room Operations Manager

    4 weeks ago

    Ottawa, Ontario, Canada EightSix Network Full time

    Job SummaryThe Assistant Room Operations Manager is responsible for supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This role directs and works with employees to carry out guest arrival and departure procedures and to maintain...

  • Assistant Room Operations Manager

    1 month ago

    Ottawa, Ontario, Canada EightSix Network Full time

    Job Title: Assistant Room Operations ManagerJob Summary:We are seeking an experienced Assistant Room Operations Manager to join our team at Delta Hotels Ottawa City Centre. As a key member of our Rooms Operations department, you will be responsible for supporting the day-to-day activities of the team and ensuring the highest level of guest satisfaction.Key...

  • Assistant Room Operations Manager

    1 month ago

    Ottawa, Ontario, Canada EightSix Network Full time

    Job Title: Assistant Room Operations ManagerJob Summary:We are seeking an experienced Assistant Room Operations Manager to join our team at Delta Hotels Ottawa City Centre. As a key member of our Rooms Operations department, you will be responsible for supporting the day-to-day activities of the team and ensuring the highest level of guest satisfaction.Key...

  • Assistant Room Operations Manager

    2 weeks ago

    Ottawa, Ontario, Canada EightSix Network Full time

    Job Title: Assistant Room Operations ManagerJob Summary:This is an entry-level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The successful candidate will direct and work with employees to...

  • Assistant Room Operations Manager

    2 months ago

    Ottawa, Ontario, Canada EightSix Network Full time

    Job SummaryThis entry-level management position focuses on supporting the day-to-day activities of Rooms Operations and supervising related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role directs and works with employees to carry out guest arrival and departure procedures and maintain the property's...

  • Assistant Room Operations Manager

    2 months ago

    Ottawa, Ontario, Canada EightSix Network Full time

    Job SummaryThis entry-level management position focuses on supporting the day-to-day activities of Rooms Operations and supervising related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role directs and works with employees to carry out guest arrival and departure procedures and maintain the property's...

  • Rooms Operations Manager

    1 month ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryAs a Rooms Operations Manager at The Westin Ottawa, you will be responsible for assisting in the management of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your goal will be to continually improve guest and employee satisfaction while maximizing the financial performance of the...

  • Rooms Operations Manager

    1 month ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryAs a Rooms Operations Manager at The Westin Ottawa, you will be responsible for assisting in the management of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your goal will be to continually improve guest and employee satisfaction while maximizing the financial performance of the...

  • Rooms Operations Manager

    4 weeks ago

    Ottawa, Ontario, Canada The Westin Full time

    Job SummaryAs a Rooms Operations Manager at The Westin Ottawa, you will be responsible for assisting in the management of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your goal will be to continually improve guest and employee satisfaction while maximizing the financial performance of the...

  • Rooms Operations Manager

    1 month ago

    Ottawa, Ontario, Canada Marriott Full time

    Job SummaryAs a Rooms Operations Manager at Marriott International, you will play a crucial role in ensuring the smooth operation of our hotel's rooms area departments. This includes Front Office, Engineering/Maintenance, and Housekeeping. Your primary responsibility will be to assist in managing the execution of all operations, leading a team of staff, and...

  • Rooms Operations Manager

    1 month ago

    Ottawa, Ontario, Canada Marriott Full time

    Job SummaryAs a Rooms Operations Manager at Marriott International, you will play a crucial role in ensuring the smooth operation of our hotel's rooms area departments. This includes Front Office, Engineering/Maintenance, and Housekeeping. Your primary responsibility will be to assist in managing the execution of all operations, leading a team of staff, and...

  • Rooms Operations Manager

    4 weeks ago

    Ottawa, Ontario, Canada The Westin Full time

    Job Summary: Manage the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping, to ensure guest satisfaction and maximize financial performance. Job Description: Leading Room Operations Team: • Verify that goals are being translated to the team as they relate to guest tracking and...

  • Office Operations Manager

    6 days ago

    Ottawa, Ontario, Canada Smash Room Ottawa Inc. Full time

    At Smash Room Ottawa Inc., we are seeking an experienced Office Operations Manager to join our team. As a key member of our administrative staff, you will be responsible for reviewing and evaluating new administrative procedures, delegating work to office support staff, and establishing work priorities and ensuring procedures are followed and deadlines are...