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Retail Sales and Customer Service Team Lead

2 months ago

Windsor, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to lead and oversee the overall success of our Retail Sales and Customer Service teams in a Canadian Bank branch.

The ideal candidate will have a proven track record of leading and driving a customer-focused culture, building and strengthening existing and new customer relationships, and coaching their team to success.

Key Responsibilities:

  • Lead and manage a team of Retail Sales and Customer Service representatives to achieve business objectives and deliver exceptional customer experiences.
  • Develop and implement strategies to deepen client relationships and drive sales growth.
  • Coach and develop team members to improve their sales and customer service skills.
  • Collaborate with other branch teams to achieve business objectives and improve overall branch performance.

Requirements:

  • Minimum 2 years of experience in a leadership role in a retail banking environment.
  • Proven track record of leading and driving a customer-focused culture.
  • Experience in sales management and customer relationship building.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A comprehensive compensation package, including a competitive salary and benefits.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.

Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success through a broad range of advice, products, and services. We value diversity and inclusion, and are committed to creating an inclusive and accessible environment for all employees.