Member Service Representative

2 weeks ago


Pembroke, Canada Alterna Full time
About the Role

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Alterna Savings. As a key member of our branch team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.

Key Responsibilities
  • Member Service: Respond to member inquiries, resolve issues, and provide accurate and efficient service to meet their financial needs.
  • Financial Transactions: Process various financial transactions, including deposits, withdrawals, cheque cashing, bill payments, and foreign currency exchange.
  • Product and Service Promotion: Promote Alterna Savings' products and services to members, ensuring they have the right financial solutions to meet their needs.
  • Branch Support: Assist in maintaining a positive and professional branch environment, ensuring a high level of customer satisfaction.
  • Compliance and Risk Management: Ensure ongoing compliance with operational policies, procedures, and regulatory requirements.
Requirements
  • Education and Experience: Post-secondary education preferred or equivalent level of experience and education.
  • Previous Experience: Previous experience in a sales role, including cash handling, is preferred.
  • Skills and Competencies: Strong communication and interpersonal skills, ability to work in a team environment, and proficiency in Microsoft Office applications.
About Alterna Savings

Alterna Savings is a member-owned cooperative financial institution with over 115 years of experience providing financial services to our members. We are committed to creating a positive and inclusive work environment, where our employees can grow and develop their skills.



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