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Patient Care and Sales Coordinator
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Patient Care and Sales Coordinator to join our team at WSAudiology. As a key member of our staff, you will be responsible for providing exceptional patient care and sales support to our clients.
Key Responsibilities:
- Act as the primary point of contact for patients, providing exceptional customer service and ensuring a positive experience.
- Perform administrative tasks, including scheduling appointments, processing payments, and maintaining client files.
- Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions to increase sales and foster loyalty.
- Participate in marketing initiatives, including attending community events and networking with healthcare providers.
- Assist clinical team members with sanitization and equipment as directed.
Requirements:
- 3+ years of experience in a customer service or administrative capacity.
- Experience in a retail or sales-oriented environment is strongly preferred.
- An energetic and self-driven individual who is excited about business development and community partnerships.
- Excellent communication skills and ability to establish and build relationships with colleagues, coworkers, and community partners.
- Proficiency with scheduling software and MS Office.
- A valid driver's license and access to a vehicle is preferred for local travel to events and marketing engagements.
What We Offer:
- Competitive hourly pay and quarterly bonuses.
- Employer-paid benefits that start on your first day.
- RRSP program with employer matching.
- Education assistance program and ongoing mentorship and professional development opportunities.
- A culture that promotes inclusivity and a shared passion for making a positive impact in our community.
