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Technical Program Manager
2 months ago
About the Role
As a Technical Program Manager at Smart Technologies, you will play a critical role in coordinating and managing multi-disciplinary and geographically dispersed hardware and software engineering teams to deliver on strategically important programs and products. You will work closely with product management to have a complete understanding of product goals and requirements, and provide technical insight, governance, and support to internal and external hardware and software engineering and management teams.
Key Responsibilities
- Work directly with product management to ensure alignment with product goals and requirements.
- Provide technical coordination and support to internal hardware and software teams and external suppliers.
- Understand project dependencies and ensure technical execution against project plans, providing direction and prioritization as required.
- Anticipate risks, assess, mitigate, and manage accordingly.
- Consult with external contractors and suppliers to understand their technical roadmaps and synergies with Smart Technologies' product needs.
- Align product leadership to the technical direction and strategy and execution plans for the program.
- Coordinate technical stakeholders to assess impact to the development roadmap, resourcing, and architecture.
- Contribute to architecture and design discussions led by engineering teams, ensuring that decisions fit with broader strategic and program objectives.
- Own and deliver regular communication on program status, reporting success and challenges and adjusting the vision/product plan as needed.
- Contribute to the analysis, prioritization, balancing, and business case development of new product investment opportunities for hardware and solutions at Smart Technologies, considering the entire product portfolio.
- Collaborate across all internal stakeholders and business teams to evangelize proposed solutions, and gain insight, feedback, and buy-in.
- Assist in defining TPM and product operations processes, identifying broader gaps within core products and suggesting and championing improvement throughout the organization.
Requirements
- Bachelor's Degree in Electrical, Mechanical, Software, or Computer Engineering or equivalent. Master's preferred.
- 10+ years with industry experience in developing integrated hardware and software products or leading hardware or software development teams.
- Demonstrated track record of exceeding established goals consistently.
- Combined strengths in technical knowledge/skills and business acumen.
- Expert in product development life-cycle management methodologies.
- Strong cross-functional leadership, organizational, interpersonal, and communication skills.
- Professional demeanor and the ability to manage issues with tact and diplomacy.
- Must think strategically about product and business issues.
- Proven experience successfully operating in a global, highly matrixed environment is required.
- A self-starter with strong analytical skills, prioritization skills, initiative, and superior attention to detail.
- Perseveres and works through challenges to achieve success.
- Action and performance-oriented. Able to execute complex programs independently.
- Ability to motivate and inspire others to collaborate effectively.
- Project management experience with both waterfall and agile methodologies. Familiar with roles such as system and software architect, product manager, and product owner.
- Outstanding oral and written communication skills to communicate equally well with engineers, product managers, and executives.
- Strong preference for those with demonstrated experience working with or managing Asia-based suppliers.
Working Conditions
- Based in Calgary (location flexible but working out of our Calgary office is strongly preferred).
- Fast-paced work environment with a high-performing and highly interactive team that is primarily in the office. Access to technology and products is paramount to effectively performing in the role.
- Comfortable working outside of core hours when required to support engagements with overseas external partners.
- Able to travel internationally (up to 20%).
