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Retail Operations Manager
2 months ago
We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Jace Holdings Ltd. in a customer-facing role. As a key member of our retail team, you will be responsible for ensuring a superior customer service experience and fostering a positive work environment.
About Jace Holdings Ltd.:Jace Holdings Ltd. is a leading Canadian retailer with a commitment to excellence and community impact. Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers.
Key Responsibilities:- Supervise and coach a team of friendly and well-trained staff to deliver exceptional customer service.
- Ensure a clean and presentable work area at all times.
- Stay up-to-date with weekly and in-store specials to provide customers with the best shopping experience.
- Monitor and analyze sales data reports to drive sales and profit growth.
- Lead by example and maintain a high level of customer engagement and loyalty.
- Recruit, train, develop, motivate, and coach employees to support the department leadership team.
- Participate in inventory management and control procedures.
- Ensure compliance with SOP, OH&S, food safety, and other corporate initiatives.
- High School Diploma.
- Full knowledge of department operations and skills.
- Ability to work independently in a fast-paced environment.
- Ability to work a variety of shifts including evenings and weekends.
- A comprehensive Total Rewards package, including a competitive benefits package, retirement and savings plan, paid vacation, and more.
- Opportunities for learning and development to fuel your professional growth.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs.
We are an equal opportunities employer and are committed to accommodating applicants with disabilities throughout the hiring process.
