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Visual Merchandising Specialist
1 month ago
As a Visual Merchandiser at H&M Group, you will play a crucial role in creating an engaging and inspiring shopping environment that drives sales and customer satisfaction. You will work closely with the store team to deliver exceptional customer experiences, implement visual identity, and drive commercial opportunities.
Your Key Responsibilities- Set up and maintain visually appealing store displays and windows that align with the Commercial Handbook and H&M brand guidelines.
- Collaborate with the Department Manager to determine additional commercial opportunities and execute floor moves to maximize sales.
- Stay up-to-date with current fashion trends and share knowledge with the store team to ensure they are equipped to provide excellent customer service.
- Ensure customer expectations are met through direct and indirect customer service, adhering to H&M standards.
- Implement the H&M Visual Identity through the Commercial Handbook and maintain high-quality garment presentation every day.
- Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.
- Support the store team to enhance customer and working experience in-store through coaching and development.
- Inclusive, positive, creative, and willing to learn on the job.
- Passionate for customer service and helping people find their style.
- A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
- 1-2+ years of transferrable experience welcome.
- Ability to lift in excess of 20 pounds.
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items for a short distance.
- Ability to climb a ladder and use a step stool.
- Must be able to work with hand and power-operated tools and lift in order to execute display setups.
- Must be able to work a flexible work schedule, including nights and weekends.
- May be required to travel to support other stores.
- Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
- Endless growth & development opportunities.
- Dress your personality. We encourage you to dress your personality all day, every day.
- Did we mention our discount at H&M, &Other Stories, and COS?
