Desktop Support Technician

4 days ago

Hamilton, Ontario, Canada Hamilton Police Service Full time
About the Role

We are seeking a highly skilled Desktop and Mobile Support Technician to join our team at Hamilton Police Service. As a key member of our Client Services division, you will be responsible for providing technical support for our desktop computer and mobile device environment.

Key Responsibilities
  • Provide technical support for desktop computers and mobile devices, including software, hardware, and peripherals.
  • Respond to user computer and software issues, diagnose problems, and apply proven analytical and problem-solving skills to resolve issues.
  • Collaborate with Infrastructure and Operations staff to plan and test operating system or hardware upgrades.
  • Evaluate and deploy new desktop and mobile applications, and document installation, troubleshooting, and maintenance procedures.
  • Install and maintain in-vehicle computer equipment, including mobile workstations, modems, and peripherals.
  • Maintain inventory of desktop and mobile workstation hardware and software using asset tracking software tools.
  • Coordinate secure disposal of computer technology assets.
  • Support the implementation of new computer projects and installations.
  • Liaise with third-party support and equipment vendors to resolve technical support issues.
Requirements
  • Minimum two-year Community College Diploma in Computer Science or Computer Engineering, or a related technical field.
  • Total minimum three years of experience in the IT field, supporting technologies such as Active Directory, DNS, DHCP, and group policies.
  • Working knowledge of Microsoft System Center Configuration Manager (SCCM) or other imaging and deployment software.
  • Valid Class G Driver's License, or the equivalent, with ability to drive a vehicle in Ontario with full driving privileges.
  • MCSE Desktop Infrastructure and Server Certification, or equivalent.
What We Offer

As a Desktop and Mobile Support Technician at Hamilton Police Service, you will have the opportunity to work in a dynamic and innovative environment, supporting the delivery of public safety services to our community. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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