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Assistant Service Manager
2 months ago
We are seeking an experienced Assistant Service Manager to join our team at MeadowBrook. As a key member of our Service Department, you will be responsible for leading and directing activities, operations, planning, development, and growth of the Service Department.
Key Responsibilities- Oversee the service team, coordinating operations, and implementing strategies to optimize service efficiency and quality.
- Ensure all service personnel understand company and department objectives, providing guidance, direction, and follow-up on performance to ensure goals are met.
- Cultivate positive and long-lasting relationships with customers to understand their needs and expectations.
- Collaborate cross-functionally to improve service offerings and customer journey.
- Support the Service Department with tasks including generating maintenance contracts, invoicing work orders, resolving billing errors, and creating safety training.
- Optimize service processes and workflows to ensure maximum efficiency and productivity.
- Implement best practices and standard operating procedures for service delivery and issue resolution.
- Provide ongoing training and development opportunities to service staff to enhance their skills and knowledge.
- Prepare and present regular reports on service team performance, key performance indicators (KPIs), and customer feedback to the service team.
- Identify trends, areas for improvement, and opportunities for growth based on data analysis.
- Create flow charts to map out end-to-end department work.
- A Bachelor's degree or 3-5 years of related experience and/or training; or equivalent combination of education and experience.
- Exposure in the HVAC, Electrical, Plumbing, or Construction Industry.
- Excellent communication and interpersonal skills to effectively interact with customers and stakeholders.
- Proficiency with Microsoft Office productivity tools (Excel, Word, Outlook).
- Extensive experience motivating, leading, and supervising a team of professional staff and contributing to the work of the management team.
- Must be detail-oriented.
- Must possess excellent organizational and time management skills.
- Ability to work well independently and as part of a team.
MeadowBrook is a fully integrated multi-trade contractor and one-stop source for all building electrical, mechanical, and construction needs. We are committed to nurturing a positive, professional, and equal opportunity workforce. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are equipped to accommodate individual needs identified to us throughout our hiring process.
