Director of Service Operations
3 weeks ago
We are seeking a highly skilled and experienced professional to lead our Service Centre team at The Goddard School of Sugar Hill, GA.
The successful candidate will play a critical role in ensuring exceptional service across all channels, driving a can-do culture, and implementing innovative solutions to optimize efficiency and effectiveness in our growing Service Centre.
**Key Responsibilities:**
• Lead and develop the Service Centre team, implementing a strong structure to support all functions and building good teamwork across the roles.
• Manage inbound/outbound contact, resource planning, compliance to processes, and verification of tasks.
• Ensure high standards across customer journeys and operational KPIs.
• Understand the requirements of each of our complex clients and create energetic, empowered teams to deliver.
• Collaborate with stakeholders to enhance service delivery.
• Build confident relationships with clients to adeptly manage escalations and complaints.
• Manage risks and budgets, ensuring compliance to our forecast and SLAs.
• Report results weekly with action plans for improvement where needed.
**Requirements:**
• Preferred: Higher Education.
• Ideally, candidates will already have 3 years management experience at a senior level within a similar role.
• Strong results-driven performance in previous roles.
• Adds value to the team – balancing tasks and people, being inclusive, getting people involved by understanding each person's strengths, friendly and approachable, a real team builder – creation of common goals, motivator, recognised as the leader.
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Director of Service Excellence
3 weeks ago
Selkirk, Manitoba, Canada The Goddard School of Sugar Hill, GA Full timeJob Summary:The Goddard School of Sugar Hill, GA is seeking a highly skilled and experienced professional to lead our Service Centre team as the Director of Service Excellence. This key role plays a vital part in ensuring our customers thrive by delivering exceptional service across all channels.Key Responsibilities:Drive a can-do culture to dynamically...
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Director of Service Excellence
3 weeks ago
Selkirk, Manitoba, Canada The Goddard School of Sugar Hill, GA Full timeJob Summary:The Goddard School of Sugar Hill, GA is seeking a highly skilled and experienced professional to lead our Service Centre team as the Director of Service Excellence. This key role plays a vital part in ensuring our customers thrive by delivering exceptional service across all channels.Key Responsibilities:Drive a can-do culture to dynamically...
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Regional Director
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