Business Application Manager

4 weeks ago

Ottawa, Ontario, Canada Telesat Full time
Job Title: Business Application Manager

Telesat is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate, and government customers for over 50 years. Our company has a legacy of engineering excellence, reliability, and industry-leading customer service.

We are seeking a highly skilled Business Application Manager to oversee and manage the maintenance and enhancement of our business applications. This role requires technical expertise with business experience to ensure that our software systems are aligned with our goals and objectives.

Main Responsibilities
  • Manage a team of developers that supports the lifecycle of business applications, including selection, implementation, configuration, customization, integration, and ongoing support.
  • Manage a team's activities and resource allocation using an Agile methodology.
  • Collaborate with business stakeholders to understand their high-level needs and translate them into functional and technical requirements for application development and enhancement.
  • Plan and coordinate application-related projects, including timelines, resources, and deliverables, to ensure successful execution and timely completion.
  • Ensure the availability, stability, and performance of business applications by overseeing maintenance activities, troubleshooting issues, and implementing upgrades and patches.
  • Ensure data integrity, security, and compliance within business applications, including access controls and regulatory requirements.
  • Analyze and assess business processes and workflows to identify opportunities for automation, efficiency improvements, and system enhancements.
  • Plan and implement change management strategies to facilitate user adoption of new applications or system updates, including communication, training, and user acceptance testing.
  • Stay up-to-date with industry trends, emerging technologies, and best practices in business application management, and make recommendations for process and system improvements.
Education & Experience Required
  • A degree in computer science, information systems, business administration, or a related field. Relevant certifications such as Project Management Professional (PMP) or ITIL is beneficial.
  • In-depth understanding of information technology concepts, systems, and methodologies. Familiarity with software development lifecycle (SDLC), infrastructure management, compliance, and IT service management (ITSM).
  • Experience with enterprise resource planning (ERP) systems and customer relationship management (CRM) software.
  • Strong technical knowledge of business applications, databases, integration technologies, and software development methodologies.
  • A solid understanding of business processes and workflows, as well as the ability to translate business requirements into technical solutions.
  • Excellent interpersonal and communication skills to effectively interact with stakeholders at all levels, including business users, IT teams, and vendors. Ability to work collaboratively in a cross-functional environment.
  • In-depth experience with GitLab/Jira/Confluence/MS Office tools.
  • Familiarity with project management methodologies, such as Agile or Waterfall.
  • Experience in leading and managing a team of application developers, analysts, or support personnel. Strong leadership, mentoring, and coaching skills.
  • Ability to adapt to changing business needs, priorities, and technologies. Willingness to learn and explore new applications and technologies as required.
Decision Making & Supervision
  • Work under minimal supervision.
  • Make decisions and recommendations requiring analysis and interpretation within established procedures.
Working Conditions
  • Generally comfortable working conditions.
  • Moderate visual concentration in use of video display terminal.
  • Must be willing to accept minimal travel to national and international locations.
  • Occasional overtime required.

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