Director of Quality and Patient Safety
4 weeks ago
We are seeking a highly skilled and experienced professional to join our team as the Director, Quality Enterprise Risk Management, Patient-Centered Care and Chief Privacy Officer. This exciting opportunity is for a person whose values align with Southlake's strategic vision and directions.
Job SummaryThis role will provide strategic leadership and expertise in the areas of quality improvement, patient experience, performance and change management, enterprise risk management, privacy legislation, and Accreditation preparedness. The successful candidate will have the opportunity to transform and lead a team of high-performing professionals, working with all levels across the organization to provide leadership and transform the experience of patients, utilizing evidence-informed best practices, performance improvement strategies, and tactics, as well as patient and employee engagement strategies to improve quality and safety.
Key Responsibilities- Oversee staff education and training in quality, risk, and patient safety
- Ensure evidence-informed best practices guide quality improvement initiatives
- Stay abreast of current issues and practices in quality, risk, and patient safety
- Oversee, manage, and develop the role of Quality Improvement Specialists, Patient Safety and Risk Specialists
- Serve as an expert resource within the organization regarding patient safety and risk management approaches and best practices
- Facilitate the management of hospital quality scorecards
- Develop and oversee innovative quality and patient safety initiatives that meet and exceed national best practices, drive down variation, decrease costs, and create efficiencies, and resource management programs
- Lead hospital Accreditation
- Lead the corporate Integrated Risk Management (IRM) program and activities
- Identify potential risk/opportunity areas and make recommendations on risk tolerance; and mechanisms to manage risk/opportunity
- Advise on the impact of decisions and the best methods of handling high-risk contentious and legal issues
- Respond to more sensitive or controversial queries that potentially impact Hospital operations
- Gather and analyze data/trend information, identifying possible improvement/study areas and the impacts of their implementation
- Oversee hospital-wide risk assessments
- Collect medical legal claims data and communicate the results of your analysis to the Executive Vice President for dissemination to the Senior Leadership Team and Quality Committee of the Board
- Develop risk reduction and mitigation strategies based on results of incident reports
- Build a strategic and comprehensive privacy program that defines, develops, and maintains policies and procedures that enable consistent and effective privacy practices
- Provide general privacy/risk management advice to senior leadership, including advice on information disclosure, data or security breaches, whistleblower allegations, and internal investigations
- Ensure regular privacy audits are completed and appropriately investigated
- Oversee the Freedom of Information (FOI) requests and ensure all requests are aligned with legislative requirements
- Oversee and maintain the ongoing privacy training
- Maintain current knowledge of applicable privacy laws, including, but not limited to, the Public Hospitals Act, Personal Health Information Protection Act (PHIPA), Freedom of Information and Protection of Privacy Act (FIPPA), Health Care Consent Act, Substitute Decision Maker Act, and Mental Health Act
- Master's Degree in Health Administration, Business Administration, Engineering, or a Health-related discipline required
- 10 years of progressive and cumulative leadership experience required
- Excellent understanding of operational excellence, quality improvement, change management, and service innovation with expertise in utilizing tools that include lean methodologies, Six Sigma, and design thinking
- 5 years of experience in an acute care setting
- Demonstrated excellence and capabilities in interpersonal, communication, customer service, analytical approach, teamwork, and leadership skills with ability to build meaningful connections and effective relationships, internally and externally
- Agent of change with ability to envision new, innovative models of care, concepts, plan, energize, coach, encourage, and support
- Is collaborative, open, and transparent with an ability to work with all health disciplines to achieve high-quality and safe patient care
- Has a passion for Healthcare and the difference it makes in the lives of people every day
- Expertise in the areas of Health, Privacy, and Risk Management as it pertains to hospital insurance policies
- Excellent problem-solving, sound judgment, critical thinking, and decision-making skills
- Strong time management, planning, and organizational skills
- Excellent communication, report-writing, and presentation skills
- Superior professional judgment, diplomacy, and relationship-building skills
This is an exciting opportunity to join our team and contribute to the delivery of high-quality patient care. If you are a motivated and experienced professional with a passion for quality improvement, patient experience, and risk management, we encourage you to apply.
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Newmarket, Ontario, Canada Southlake Regional Health Centre Full timeJob Title: Director, Quality Enterprise Risk Management, Patient-Centered Care and Chief Privacy OfficerWe are seeking a highly skilled and experienced professional to join our team as the Director, Quality Enterprise Risk Management, Patient-Centered Care and Chief Privacy Officer. This exciting opportunity is for a person whose values align with...
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Director of Quality and Patient Safety
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Newmarket, Ontario, Canada Southlake Regional Health Centre Full timeJob Title: Director, Quality Enterprise Risk Management, Patient-Centered Care and Chief Privacy OfficerWe are seeking a highly skilled and experienced professional to join our team as the Director, Quality Enterprise Risk Management, Patient-Centered Care and Chief Privacy Officer. This exciting opportunity is for a person whose values align with...
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Newmarket, Ontario, Canada Southlake Regional Health Centre Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Director of Quality and Patient Safety at Southlake Regional Health Centre. This exciting opportunity will provide the successful candidate with the chance to lead and transform our quality and patient safety initiatives, ensuring that we deliver the highest...
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Newmarket, Ontario, Canada Southlake Regional Health Centre Full timeJob Title: Director, Quality Enterprise Risk Management, Patient-Centered Care and Chief Privacy OfficerWe are seeking a highly skilled and experienced professional to join our team as the Director, Quality Enterprise Risk Management, Patient-Centered Care and Chief Privacy Officer. This exciting opportunity is for a person whose values align with...
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