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Response Centre Specialist Full Time
2 months ago
Job Summary
We are seeking a highly skilled and experienced Response Centre Specialist to join our Loss Prevention Operations team at London Drugs Limited. As a key member of our team, you will be responsible for monitoring company locations via remote systems, responding to incidents, and ensuring that documentation is complete and meets established protocols.
Key Responsibilities
- Protect all company assets and reduce losses through proactive monitoring and incident response.
- Remote monitoring of designated company locations to identify potential security threats and incidents.
- Provide dispatch information to emergency responders as necessary.
- Support internal customers by providing timely and effective responses to their needs.
- Prepare incident reports and evidence packages to meet company and legal standards.
- Conduct daily compliance audits to ensure adherence to company policies and procedures.
- Conduct telephone interviews to gather information and resolve incidents.
Qualifications
- Possess a current provincial security worker license with a security guard designation.
- First Aid & W.H.I.M.I.S. training.
- Basic working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.).
- Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.
- Working knowledge of retail loss prevention and security practices.
- Education in the areas of criminology, emergency management, justice, or security management is an asset.
Skills and Abilities
- Ability to adhere to business phone etiquette while ensuring a positive customer experience.
- Ability to maintain a professional and effective demeanor in critical incidents.
- Ability to work independently in a varied and demanding environment while maintaining objectivity.
- Strong time management, organizational, and prioritization skills.
- Ability to maintain confidentiality of all company information, procedures, facilities systems, and investigations.
- Ability to interview, gain relevant information in a non-confrontational manner.
What We Offer
- Comprehensive medical, dental, prescription drug, and vision coverage for you and your family.
- Company matched RRSPs.
- Employee Discount Program.
- Postsecondary Entrance Scholarships for you or your children.
- Community Involvement.
Working Conditions
This is a Full-Time position. Candidates must be available to work a flexible schedule, Monday through Sunday, 40 hours per week. The Response Centre is a 24/7, 365 days per year operation, and employees will be scheduled on a rotational basis for shifts that are days, afternoons, evenings, and overnights.
