Lead Site Reliability Engineer

3 weeks ago

Vancouver, British Columbia, Canada Royal Bank of Canada> Full time

Job Summary

The Lead Site Reliability Engineer will be responsible for spearheading the development and implementation of Site Reliability Engineering solutions for all applications within Royal Bank of Canada. This team will work collaboratively with teams across several lines of business and other Technology and Operations partners to ensure the success of its mandate. This individual will need advanced knowledge and experience working in an application development, support, and/or technology operations organization.

Key Responsibilities

  • Perform application production support role including off-hours support.
  • Spearhead the development of SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing, and reliability testing).
  • Run the production environment by monitoring availability and taking a holistic view of system health.
  • Build software and systems to manage platform infrastructure and applications to improve reliability, quality, and time-to-market of our suite of software solutions.
  • Lead and assist in incident management and problem management for applications in scope.
  • Maintain technology currency (manage server patching, certificate renewal, etc.) with a keen eye on automating opportunities.
  • Ensure availability and uptime of applications in scope, as per service level objectives.
  • Ensure compliance of all systems and applications in scope, including maintaining segregation of duties.
  • Implement monitoring and alerting, anomaly detection, self-healing, and reliability testing for applications in scope.
  • Supports unit's goals to adopt automation solutions for applications in scope.
  • Apply design-thinking and agile mindset in working with SREs, Scrum Masters, and partner team leads.
  • Stay abreast of technology change and learn constantly, through official training assignments and self-assigned learning.

Requirements

  • Minimum 4+ years of related experience in Application support, Software development (SDLC, working knowledge of at least two of C/C++, Java, Golang, Python,.NET) and Operations (SRE, DevOps, Cloud, Data).
  • Advanced knowledge of industry practice (Financial Institution) with a focus on SRE.
  • Advanced experience in a variety of environments (Linux, Windows, Databases, Cloud, distributed and mainframe, business workflows, and Services/APIs).
  • Able to automate simple tasks to reduce toil and increase operating system efficiency.
  • Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Elastic, Logstash, Kibana, Blue Prism, Catch Point, Grafana).
  • Effective negotiation skills, and stakeholder management.
  • Excellent communication skills, direct style.
  • Consumer banking experience.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
  • Continued opportunities for career advancement.
  • World-class sales training, coaching, and development opportunities.
  • Support from a dynamic, collaborative, progressive, and high-performing team, as well as world-class tools and training.
  • Opportunity to achieve great success and grow your career with Royal Bank of Canada.

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