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Senior Customer Success Manager

2 months ago


Old Toronto, Ontario, Canada CrowdRiff Full time
About CrowdRiff

CrowdRiff is a pioneering visual storytelling platform that empowers destination marketers to showcase their unique destinations through powerful and engaging content. Our mission is to revolutionize the way travel experiences are discovered and shared, and we're looking for a talented Senior Customer Success Manager to join our team.

Job Summary

We're seeking a seasoned Customer Success Manager to lead our client relationships and drive business growth. As a Senior Customer Success Manager, you will be responsible for managing a portfolio of clients, identifying opportunities for expansion, and developing strategies to maximize the value of our platform. You will work closely with our clients to understand their needs, provide exceptional service, and help them achieve their business goals.

Key Responsibilities
  • Proactively manage client relationships to identify opportunities for growth and expansion
  • Develop and implement strategies to maximize the value of our platform for clients
  • Work closely with clients to understand their needs and provide tailored solutions
  • Collaborate with cross-functional teams to drive business growth and customer satisfaction
  • Develop and maintain a deep understanding of our platform and its capabilities
  • Stay up-to-date with industry trends and best practices in customer success
Requirements
  • 5+ years of experience in Customer Success or Account Management in a technology environment
  • Proven track record of driving business growth and customer satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with Salesforce and other customer success tools
What We Offer

CrowdRiff offers a competitive salary, medical, dental, and vision plan, as well as a range of benefits and perks, including:

  • Parental leave
  • Extended learning and development opportunities through our DevDollars program
  • Equity incentives
  • Flexible work hours and remote work options
  • Regular team socials and events
  • Up to 8 weeks of vacation
  • Up to $3000 towards your next trip
  • Travel and work from a country of your choice for 90 days
  • Access to a personal travel concierge
How to Apply

If you're a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you