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Cloud Support Engineer

2 months ago


Old Toronto, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will play a critical role in providing technical support to our customers and internal teams, leveraging your expertise in cloud technologies to resolve complex issues and improve our services.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers through various contact channels, applying advanced troubleshooting techniques to resolve issues and improve customer satisfaction.
  • Process Improvement: Drive initiatives to enhance support-related processes and customer experience, including creating tutorials, how-to videos, technical articles, and training programs.
  • Technical Collaboration: Work closely with internal AWS teams to provide feedback on how to improve our services and resolve critical, complex customer problems that span multiple AWS services.
  • Continuous Learning: Stay up-to-date with groundbreaking technologies and develop new technical skills and professional competencies to drive innovation and excellence.
  • Team Collaboration: Act as an interviewer in hiring processes and coach/mentor new team members to ensure a smooth onboarding experience.
About the Team

Our team is a diverse and inclusive group of professionals who are passionate about delivering exceptional customer experiences. We value diverse experiences and encourage candidates from all backgrounds to apply.

Why Amazon

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses around the world.

Work/Life Balance

We prioritize work-life harmony, recognizing that achieving success at work should never come at the expense of sacrifices at home. We strive for flexibility as part of our working culture, empowering employees to achieve a better balance between work and personal life.

Inclusive Team Culture

We foster a culture of inclusion, embracing our differences and promoting a sense of belonging among all team members. Our employee-led affinity groups and ongoing events and learning experiences inspire us to be proud of our uniqueness and drive innovation.

Mentorship and Career Growth

We are committed to helping our employees develop into better-rounded professionals, providing endless knowledge-sharing, mentorship, and career-advancing resources to support their growth and success.