Senior Director of Infrastructure and DevOps

4 weeks ago

Whitby, Canada 360insights Full time
Job Title: Senior Director, Infrastructure

About the Role:

We are seeking a highly experienced Senior Director to lead our DevOps and Infrastructure team at 360insights. As a key member of our technology leadership team, you will be responsible for executing the infrastructure vision for all platforms, overseeing and guiding the DevOps and Infrastructure team, and ensuring alignment across multiple teams for short, medium, and long-term execution of plans.

Key Responsibilities:

  • Develop and manage the team's roadmap and projects in alignment with the broader technology strategy and business objectives.
  • Lead, develop, and coach a team of site reliability engineers in the design and implementation of scalable, secure, and high-performing infrastructure.
  • Develop and be accountable for cloud management budget.
  • Evaluate new cloud technologies and solutions to enhance service offerings.
  • Work closely with product development, operations, and customer support teams to ensure infrastructure meets business requirements.
  • Experience designing cloud architecture solutions leveraging the strengths and benefits of AWS services.
  • Establish processes and delivery management that addresses both operational and project work.
  • Leverage industry trends, innovations, emerging technologies, and best practices in the design of the platform.
  • Rationalize multiple technologies into a cohesive optimized infrastructure design.
  • Pursue and cultivate effective working relationships, work in partnership to achieve goals with all development teams.
  • Strong interpersonal skills with a desire to collaborate with internal and external business/technical teams.
  • Ensure work is suitably designed and documented.
  • Support and improve on DevOps principles with the development team.
  • Ability to present ideas in business-friendly language.
  • Act with entrepreneurial spirit, taking creative approaches to accomplishing goals and demonstrate achievement orientation.
  • Excellent analytical and problem-solving abilities with keen attention to detail.
  • Effective at managing multiple tasks, meeting deadlines, and working well under pressure, prioritizing to meet organizational business needs.
  • Excellent teamwork and collaboration skills.
  • Manage an on-call rotation.
  • Ensure authorized access by investigating improper access, revoking access, reporting violations, monitoring information requests by new programming, recommending improvements.
  • Safeguard computer files by performing regular backups, developing procedures for source code management and disaster preparedness, recommending improvements.
  • Help team members improve themselves and each other.
  • 1-on-1s, performance feedback, and provide professional growth advice.
  • Build Team technical leadership and accountability.
  • Participate in hiring process.
  • Foster a positive developer culture.

Requirements:

  • 8 years of experience driving infrastructure and DevOps design.
  • Excellent technical knowledge deploying and maintaining services in AWS and Azure.
  • Experience managing a variety of cloud-based technologies.
  • Experience managing Azure and AWS budgets.
  • Experience in infrastructure architecture, design, and security.
  • Experience in Container Orchestration; experience with tools/technology such as Docker, Auto Scaling, CICD, Cloud Infrastructure management (TerraForm), and monitoring tools.
  • Establish and maintain uptime and SLAs including tooling and reporting.
  • Experience establishing and designing and implementing improvements in infrastructure reliability and availability.
  • Excellent verbal and written communication skills.
  • Minimum of 5 years in technical leadership role. The candidate must have experience in managing highly technical teams of > 5 people.
  • Experience in infrastructure architecture and design.
  • Have technical certifications related to Cloud technologies.
  • Experience with Infrastructure Operations.
  • Experience coaching, mentoring, and supporting your team in operational work, improvement projects, and individual growth.

About 360insights:

360insights is a leading provider of customer engagement and loyalty solutions. We are committed to delivering innovative technology solutions that help our clients achieve their business goals.

What We Offer:

We offer a competitive salary, bonus, equity, and benefits package. We are committed to providing a positive and inclusive work environment that supports the growth and development of our employees.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].

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