Retail Store Assistant Manager

2 months ago

Burlington, Ontario, Canada Farm Boy Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Farm Boy Inc. As a key member of our store operations team, you will be responsible for assisting the Store Manager in the day-to-day management of the store, ensuring a high level of customer service and quality standards are maintained.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to all customers, ensuring a positive shopping experience and promoting Farm Boy's vision of the best fresh shopping experience.
  • Store Operations: Assist the Store Manager in the execution of strategies aimed at achieving stated goals, including financial results, inventory management, and quality control.
  • Team Leadership: Lead and motivate the store team, including one-on-one coaching, team huddles, and performance management.
  • Training and Development: Develop and implement training programs to enhance team skills and knowledge, ensuring a high level of competence and confidence.
  • Health and Safety: Assist in implementing and maintaining a safe and healthy work environment, adhering to company policies and procedures.
  • Community Involvement: Participate in community events and promote Farm Boy's community presence.
  • Financial Management: Assist in managing store finances, including inventory, ordering, and invoicing.
  • Store Maintenance: Ensure the store is properly maintained, including opening and closing procedures, and respond to emergencies or after-hours alarms.
  • Employee Management: Manage employee schedules, payroll, and benefits, ensuring compliance with company policies and procedures.
Qualifications
  • Education: Typically requires completion of a post-secondary program with an emphasis in business, plus 5 to 7 years of progressively responsible managerial experience in retail, preferably in the perishable food industry.
  • Certifications: Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Skills: Good knowledge of retail industry, food products, and superior standards of quality; skilled at working in a fast-paced environment while maintaining priorities and a high level of performance; excellent organizational, interpersonal, and analytical skills.
  • Language: Fluency in English and French is considered an asset.
Work Environment
  • Physical Demands: Required to stand and walk for long periods of time during shift; required to lift, carry, or handle heavy objects.

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