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Hotel Operations Manager

2 months ago


Grande Prairie, Canada Westport Inn Full time
About the Role

We are seeking a highly skilled and experienced Hotel Assistant Manager to join our team at Westport Inn. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Leadership and Management
    • Supervise and train staff to ensure excellent customer service and high-quality standards.
    • Develop and implement policies and procedures to improve hotel operations and efficiency.
  • Customer Service
    • Address customer complaints and concerns in a professional and courteous manner.
    • Assist guests with special needs and ensure their stay is comfortable and enjoyable.
  • Operations and Administration
    • Establish and manage work schedules to ensure adequate staffing levels.
    • Monitor and control hotel expenses to maintain profitability.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Work Experience
    • 2 years to less than 3 years of experience in a hotel management role.
  • Language
    • Fluent in English.
Work Environment

As a Hotel Assistant Manager at Westport Inn, you will work in a fast-paced environment with a focus on delivering exceptional customer service. You will be required to work under pressure and maintain attention to detail to ensure the smooth operation of the hotel.