Financial Center Operations Manager

3 weeks ago

St John's, Newfoundland and Labrador, Canada Bank of America Full time
Job Overview

This position entails overseeing a network of financial centers within specified markets, acting as a pivotal resource in the absence of the designated financial center manager.

The role emphasizes managing operations as a business leader, cultivating a collaborative team atmosphere, and promoting a strong client-focused and risk-aware culture.

Key expectations include driving operational efficiency and ensuring seamless functionality across all financial center activities.



Key Responsibilities:

  • Serves as a substitute financial center leader within the market.
  • Oversees client interactions, ensuring proper engagement and routing to enhance client retention.
  • Manages business outcomes through structured management routines and effective coaching.
  • Creates an exceptional client experience environment.
  • Implements market-level initiatives as directed by market leadership.
  • Promotes operational excellence throughout the financial centers.

Required Qualifications:

  • Minimum of 1 year of leadership experience through coaching, training, or motivating diverse teams.
  • Ability to influence and collaborate with individuals outside of direct reporting lines to achieve common objectives.
  • Demonstrated customer service expertise with the capacity to independently resolve issues or escalate as necessary to enhance customer satisfaction.
  • Strong financial acumen and business insight, including experience in guiding managers and analyzing financial reports to enhance profitability.
  • Proven ability to balance risk while making informed decisions to meet business objectives.
  • Excellent interpersonal skills, capable of engaging others in meaningful dialogue and building strong relationships.
  • Strong organizational capabilities, adept at managing multiple tasks, prioritizing, and delegating effectively.
  • Exceptional communication skills, encompassing verbal, non-verbal, written, and presentation abilities.
  • Proficient in computer applications and professional software (e.g., Microsoft Office).
  • Ability to meet pre-employment assessments and compliance standards.
  • Willingness to work weekends and/or extended hours as necessary to manage operations.
  • Must be available to travel to any financial center within the designated market.

Desired Qualifications:

  • At least 1 year of management experience, including responsibilities for hiring, coaching, and developing team members.
  • Experience in consumer banking, financial services, mortgage, retail, or hospitality sectors.
  • Bachelor's degree.
  • Bilingual proficiency (verbal and written).

Skills:

  • Customer Service Management
  • Performance Management
  • Coaching
  • Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Results Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving
Shift:

1st shift (United States of America)

Hours Per Week:
40

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