Restaurant Operations Manager

4 weeks ago

Richmond Hill, Ontario, Canada Tim Hortons Full time
Restaurant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Tim Hortons. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our team members are motivated and productive.

Key Responsibilities:
  • Evaluate and improve daily operations to ensure efficiency and productivity
  • Monitor revenues and labour costs to make informed decisions
  • Supervise and train staff to ensure excellent customer service and high-quality food preparation
  • Plan and organize daily operations, including scheduling and inventory management
  • Set staff work schedules and ensure adequate staffing levels
  • Conduct performance reviews and provide feedback to staff
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Ensure health and safety regulations are followed and maintain a clean and safe work environment
  • Negotiate arrangements with suppliers for food and other supplies
  • Lead and instruct individuals to achieve team goals and objectives
  • Address customer complaints and concerns in a professional and courteous manner
  • Provide exceptional customer service and ensure customer satisfaction
Requirements:
  • College/CEGEP education
  • 1-2 years of experience in a restaurant management role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and make decisions under pressure
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritize tasks effectively
  • Flexibility to work varying shifts, including evenings and weekends
Work Environment:

Our restaurant is located in an urban area, and we are committed to providing a safe and healthy work environment for our team members.

Benefits:
  • Health care plan
  • Permanent full-time position
  • 35-40 hours per week
  • English language

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