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Senior Director, Global Launch and Operations Lead
2 months ago
This is a senior leadership role that oversees the global launch and operations of Telesat Lightspeed, a telecommunications network based on low earth orbit satellites. The role is responsible for ensuring the successful commercial launch and operation of Lightspeed globally, providing a best practice customer experience.
The ideal candidate should have experience coordinating across multiple functions to successfully launch services globally, as well as experience liaising with senior business leaders and IT to drive optimal processes and business applications. The ideal candidate has a collaborative style, a strong sense of urgency, and the ability to get things done, being resourceful and intrapreneurial.
This leadership role involves leading an existing team of managers and individual contributors, as well as being ready to roll up sleeves and take on tasks as an individual contributor when needed. It is also critical to identify future growth needs and hiring to scale the organization.
Responsibilities include:
- Lead the Global Launch Program Management Office (PMO)
- Own the overall Global Launch plan, including defining it and keeping it up to date
- Coordinate with other PMO functions (e.g., Engineering, IT, Finance, Legal, HR)
- Drive governance across senior leadership and working teams
- Define and measure appropriate metrics, progress vs milestones, dashboards
- Surface relevant risks and coordinate to implement relevant mitigations
- Build the Global Launch PMO team, hiring as needed
- Lead the Business Operations function
- Implement an effective operating model (systems, process) to ensure Business Operations has effective process definition, requirements management, testing, and change management capabilities
- Drive alignment with key stakeholder leaders on key business processes and workflows
- Establish optimal engagement model with business users and IT
- Support IT in effective vendor management and collaboration
- Identify and implement strategic avenues for business process optimization & simplification
- Manage and build the Business Operations team, hiring as needed
Requirements include:
- Experience
- At least 10 years of relevant experience
- Experience in program/project management, business requirements, process definition, change management
- Experience in telecommunications business support systems (BSS): CRM, CPQ, product catalog, quoting, order management, revenue management, billing, customer service delivery/assurance.
- Experience in Netcracker, Amdocs, or SAP BSS preferred
- Education
- University degree in a relevant discipline(s)
- Specialized Knowledge, Skills and Abilities
- Strong oral and written communication skills with demonstrated ability to communicate effectively with management and leadership/stakeholders across an organization
- Ability to prioritize opportunities, needs, and resources
- Ability to thrive in a dynamic company that is growing
- Fluent in English
Decision Making & Supervision:
- Key influencer in business applications to be built
- Key influencer in how the Global Launch PMO function will be run
- Supervision Exercised
- Lead Global Launch PMO team
- Lead Business Operations team
Working Conditions:
- Ability to work in Canada preferred
- Occasional travel (about once every 2 months) to Telesat offices
Able to work in Canada or the US and obtain clearance under the Canadian Controlled Goods Program (CGP)