Senior Director, Logistics Operations

2 months ago


New Westminster, British Columbia, Canada Arc'teryx Limited Full time
Job Summary

We are seeking a highly experienced and skilled Senior Manager, Distribution to lead our Distribution operations in a high-growth environment. The successful candidate will be accountable for scaling operations to support our rapid growth, delivering continuous improvement in service levels across all channels, and creating flexible, resilient, and efficient processes.

Key Responsibilities
  • Oversee all aspects of warehouse operations, including inbound receiving, order fulfillment, and inventory integrity in our automated environment.
  • Support the rapid scaling of our business with a service-oriented approach, while ensuring operational controls and discipline are in place.
  • Effectively communicate and work cross-functionally with key internal and external partners, including Logistics, Planners, Dealers, and Customer Service Representatives, to produce outcomes in line with the company's vision.
  • Build effective relationships with cross-functional partners in Planning, Logistics, Finance, and other departments.
  • Set challenging productivity targets and enroll the team to achieve them, maintaining performance metrics for the department and reporting results to Senior Management regularly.
  • Hold Supervisors and Team Leaders accountable to operational goals and metrics, and maintain data depicting all set key-performance indicators.
  • Coach and develop Managers, Supervisors, and Team Leaders in the Distribution Centre.
  • Foster an environment of open communication where people feel comfortable sharing feedback for maximum engagement.
  • Ensure staffing levels meet work commitments through proactive labor management and forecasting.
  • Support in developing the annual operating budget and ensure operational performance goals are met within prescribed cost, revenue, and profit parameters.
  • Implement industry-compliant health and safety practices and create a safe and fun work environment at all times.
  • Support with other strategic projects and assignments as required.
Additional Responsibilities
  • Implement and optimize our world-class fulfillment technology.
  • Work across insourced and outsourced networks to drive process excellence.
  • Lead/develop/build a best-in-class Distribution team.
  • Work cross-functionally to scale ahead of Arc'teryx's amazing growth.
Requirements
  • Bachelor's Degree in Business, Supply Chain, Logistics, Engineering, or other equivalent discipline.
  • 8+ years' experience in Distribution centre leadership, distribution automation, apparel, or retail operations.
  • Proven leadership capabilities with the ability to inspire and motivate a team.
  • Strong communication skills and change management expertise.
  • Strong financial and budgeting skills.
  • Knowledge of health, safety, and security practices at commercial/industrial facilities.
  • Flexibility and understanding of the cyclical needs of the Retail & Apparel business, including weekends and evenings as required to meet company objectives.
  • Excellent decision-making and problem-resolution skills.
  • Upbeat, optimistic, and passionate about work.
  • Proficient in the use of Microsoft Office.
  • Ability to set a clear vision, align the team around common objectives, and foster commitment to these objectives.
  • Proactive in identifying the root cause of issues and developing solutions.
  • Ability to inspire breakthrough thinking and continuous improvement.


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