Optical Store Manager

1 month ago

Montreal, Quebec, Canada EssilorLuxottica Full time

Job Title: Store Manager - Eyewear

Job Summary:

We are seeking a highly motivated and experienced Store Manager to lead our eyewear retail team in Montreal. As a Store Manager, you will be responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Key Responsibilities:

  • Ensure the Antoine Laoun team provides unsurpassed Customer Service
  • Provide training and coaching to the team leveraging Company provided programs
  • Analyze reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
  • Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time
  • Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
  • Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
  • Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Requirements:

  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers and calculators
  • Ability to manage time under aggressive deadlines

Preferred Qualifications:

  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • Antoine Laoun Final Inspector Certification
  • Antoine Laoun Quality, Fitting and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of AL Dashboard

What We Offer:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Equal Opportunity Employer:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

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