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IT Business Solutions Specialist
2 months ago
The IT Business Solutions Specialist is a key member of our team at Communitas, responsible for ensuring the seamless integration of various information technology systems within our organization.
This role involves collaborating with our IT Manager and other administrative departments to assess and understand the technology needs of our various departments.
Key Responsibilities- Collaborate with Administrative Departments
Work closely with various administrative departments and programs to understand and address their technology needs and challenges.
Design Integrated SolutionsDesign and implement integrated technology solutions that meet Communitas' technology needs and align with our strategic goals, particularly in automating business processes.
Integrate Software, Hardware, and Networking SystemsIntegrate different software, hardware, and networking systems to create seamless workflows and optimize performance.
Configure and Test SystemsConfigure systems within our existing environment to optimize performance and usability, and test integrated systems and software updates to ensure functionality and reliability.
Troubleshoot and Provide SupportTroubleshoot issues as they arise and provide timely support in resolving technical problems.
Document Integration ProcessesDocument integration processes, configurations, and troubleshooting steps to ensure knowledge sharing and continuity.
Stay Updated on Industry TrendsStay updated on industry trends and emerging technologies to explore and recommend improvements and enhancements for our organization.
Collaborate with Vendors and Third-Party ProvidersCollaborate with vendors and third-party providers to integrate external systems, as needed.
Facilitate TrainingFacilitate training for users on new systems and functionalities, as required.
Requirements- Education and Knowledge Requirements
A Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven ExperienceProven experience as an IT Business Solutions Specialist or a similar role.
Technical SkillsStrong understanding of software, hardware, and networking systems, proficiency in Microsoft Windows and Microsoft Windows Suite, and proficiency with Power Apps & Power Automate.
Soft SkillsExcellent problem-solving skills, attention to detail, ability to work both independently and as part of a team, excellent oral and written communication skills, and flexibility in working hours.
Philosophy and ValuesA philosophy of service that aligns with Communitas' Vision, Mission, and Values, and familiarity with and comfort in relating to people who have a disability.
