Shift Manager

3 days ago


Caledonia, Canada Wendy's Full time
Job Summary

We are seeking a highly motivated and experienced Shift Manager to join our team at Wendy's. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest quality standards.

Key Responsibilities
  • Leadership and Management: Supervise and coordinate the activities of our team members, including food preparation, customer service, and inventory management.
  • Customer Service: Ensure that our customers receive prompt and courteous service, addressing any complaints or concerns in a professional and timely manner.
  • Inventory Management: Manage inventory levels, including food, supplies, and equipment, to ensure that we have the necessary resources to meet customer demand.
  • Quality Control: Monitor and maintain the quality of our food and beverages, ensuring that they meet our high standards.
  • Training and Development: Train and develop our team members to ensure that they have the skills and knowledge necessary to provide exceptional customer service and to maintain the high standards of our restaurant.
  • Financial Management: Manage cash handling, sales, and labor costs to ensure that we are operating within our budget.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: 7 months to less than 1 year of experience in a restaurant or food service environment.
  • Work Setting: Restaurant environment with fast-paced and physically demanding conditions.
  • Supervision: 5-10 people, including cooks, food service counter attendants, and food preparers.
Work Conditions and Physical Capabilities
  • Fast-paced environment: Work in a fast-paced environment with tight deadlines and high customer demand.
  • Physical demands: Combination of sitting, standing, walking, and standing for extended periods.
Personal Suitability
  • Client focus: Provide exceptional customer service and ensure that our customers receive prompt and courteous service.
  • Efficient interpersonal skills: Develop and maintain positive relationships with our team members, customers, and suppliers.
  • Excellent oral communication: Communicate effectively with our team members, customers, and suppliers.
  • Flexibility: Adapt to changing circumstances and priorities in a fast-paced environment.
  • Team player: Work collaboratively with our team members to achieve our goals and objectives.


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