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Facility Operations Assistant Manager
2 months ago
Job Summary
We are seeking a highly skilled and motivated Facility Operations Assistant Manager to join our team at Life Time. As a key member of our operations team, you will assist the Facility Operations Manager in delivering exceptional customer service and maintaining clean and functioning facilities.
Key Responsibilities
- Assist staff in maintaining locker rooms, fitness floors, common areas, and amenities to ensure a clean and safe environment for members.
- Respond to member feedback with urgency and provide follow-up communication with solutions to resolve issues promptly.
- Assist the manager with monthly and annual budget recommendations to ensure effective resource allocation.
- Train team members through ongoing coaching, counseling, and continuous feedback to enhance their skills and performance.
- Serve on the club Safety Committee to ensure compliance with OSHA regulations and maintain a safe working environment.
- Assist with recruiting and interviewing for the Operations department to identify top talent.
- Attend weekly department head, Operations department, and all-club meetings to stay informed and contribute to decision-making.
- Build positive relationships with members while gathering feedback to improve services and amenities.
- Coordinate and create Operations staff schedules to ensure adequate coverage and minimize conflicts.
Requirements
- High School Diploma or GED
- CPR/AED certification required within the first 30 days of hire
- 1 year of customer service experience
- Aquatic Facilities Operator Certification (AFO)
- Certified Pool Operator license (CPO) within 3 months of hire
- Must be available to work a flexible schedule to meet the needs of the business
Preferred Requirements
- Health and fitness operations experience
- College degree in business, hospitality, or related field
- Experience with building operations
Life Time is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
