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Branch Manager

2 months ago


Vancouver, British Columbia, Canada Maritime Travel Full time
About the Role

We are seeking a highly skilled and experienced Branch Manager to join our team at Maritime Travel. As a Branch Manager, you will be responsible for leading a team of travel professionals and providing exceptional customer service to our clients.

Key Responsibilities
  • Team Leadership: Manage a team of travel professionals to ensure excellent customer service and sales performance.
  • Customer Service: Provide exceptional customer service in person, over the phone, and via email to meet and exceed customer expectations.
  • Travel Sales: Use your travel passion and knowledge to sell products and destinations to clients.
  • Operations: Prepare and process itineraries with the assistance of our automated templates.
Requirements
  • Experience: Minimum 5 years of sales and customer service experience with a passion for exceeding customer expectations.
  • Travel Experience: Extensive personal travel experience.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Team Management: Previous team management experience required.
  • Knowledge: Knowledge of Apollo or Sabre booking systems.
Why Work with Us
  • Professional Development: Opportunity for professional development and growth within the travel industry.
  • Competitive Compensation: Competitive compensation, including performance-based incentives.
  • Travel Perks: Travel perks and discounts for personal travel adventures.
  • Collaborative Environment: A supportive and collaborative team environment.