Director, Order to Cash Operations

2 weeks ago

Toronto, Ontario, Canada mccainfood Full time
Job Summary

We are seeking a highly experienced and skilled Director to lead our Order to Cash (OTC) portfolio and partner with our Global Supply Chain business leaders to drive strategic initiatives and optimize processes.

Key Responsibilities
  • Develop and execute strategies to leverage technology and data to drive business growth and optimize the OTC process, including order management, transportation, pricing, invoicing, credit management, collections, and cash application.
  • Collaborate with cross-functional teams to streamline processes, resolve issues, and drive continuous improvement initiatives.
  • Lead a team of Product Owners, Delivery Leads, Functional Engineers, and Solution Architects to ensure delivery of the roadmap by area.
  • Provide guidance, coaching, and performance feedback to direct reports to foster a high-performing and customer-centric culture.
  • Develop and maintain strong relationships with internal stakeholders to address questions, resolve issues, and ensure adherence to service level commitments.
Requirements
  • Bachelor's Degree, Master's or MBA in Technology, Business, Finance, or Industrial Engineering, or equivalent work experience.
  • 10+ years of highly relevant experience in the Consumer Packaged Goods (CPG) or adjacent industry, holding progressive roles.
  • 5+ years of experience in Order to Cash or related functions.
  • Deep expertise in order management systems, transportation management systems, billing platforms, and SAP ECC/S4 with a focus on optimizing processes and leveraging technology solutions.
  • Experience working within a Global organization.
  • Proven leadership abilities, including the ability to inspire and motivate teams, drive change, and deliver results in a fast-paced and dynamic environment.
Preferred Qualifications
  • Experience in the implementation of process improvements, automation initiatives, and system enhancements within the Order to Cash function.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data sets and drive data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.

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