Service Operations Director

2 months ago


Yorkton, Canada Pattison Agriculture Full time

Job Summary

Pattison Agriculture seeks a seasoned professional to lead our Service Department in driving customer satisfaction and maximizing Return on Investment (ROIC) through optimized service processes. As the Director of Service Operations, you will collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets.

Key Responsibilities

  • Develop and execute the Service Department's strategic business plan to grow billable service hours, aligning with the organization's financial and operational objectives.
  • Collaborate with service personnel to create and monitor annual service department goals and budget, ensuring customer satisfaction and service department performance.
  • Work with Branch personnel to develop, communicate, enforce, and monitor effective service department processes, ensuring customer satisfaction and service department performance.
  • Monitor service department performance relative to labor sales, Work-In-Progress (WIP), and expense control, aligning with the organization's objectives.
  • Support and coach the branch management team on the development and improvement of WIP controls.
  • Collaborate with the Director of Service Support and Marketing team to create and facilitate the execution of the service department marketing plan, including advertising, marketing, and promotional programs to grow labor sales.
  • Review and enhance the organization's customer satisfaction program to maintain customer relationships and training relative to service support.
  • Support branch personnel in the recruitment and development of service staff.
  • Collaborate with the Director of Service Support and the Safety Manager to develop, promote, and assist in the implementation of Service Department safety rules and protocols to ensure a safe work environment.

Critical Capabilities

  • Demonstrated outstanding customer service and communication skills.
  • Proven experience solving problems effectively.
  • Experience using computer software such as Microsoft Office, Dealer Business System, and internet-based systems.
  • Ability to self-manage.
  • Ability to write and speak effectively to individuals and groups.
  • Ability to analyze and interpret internal and external reports.
  • Valid driver's license required.

Desired Experience and Qualifications

  • 5+ years' experience in Ag dealership operations with a technical or parts background.
  • Understanding of Work Order processing and understanding of Service Department metrics.


  • Yorkton, Canada Pattison Agriculture Full time

    PurposeAs the Director of Service Operations at Pattison Agriculture, you will be responsible for developing the Service Department's capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. You will collaborate with General Managers, Branch Managers, and Service Managers to grow service...


  • Yorkton, Canada Pattison Agriculture Full time

    PurposeAs the Director of Service Operations at Pattison Agriculture, you will be responsible for developing the Service Department's capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. You will collaborate with General Managers, Branch Managers, and Service Managers to grow service...


  • Yorkton, Canada Pattison Agriculture Full time

    Purpose and ScopeThe Director of Service Operations will be responsible for developing and implementing strategies to optimize service department processes, ensuring customer satisfaction, and maximizing Return on Investment (ROI) for Pattison Agriculture. This role will collaborate with General Managers, Branch Managers, and Service Managers to drive...


  • Yorkton, Canada Pattison Agriculture Full time

    Purpose and ScopeThe Director of Service Operations will be responsible for developing and implementing strategies to optimize service department processes, ensuring customer satisfaction, and maximizing Return on Investment (ROI) for Pattison Agriculture. This role will collaborate with General Managers, Branch Managers, and Service Managers to drive...


  • Yorkton, Canada Pattison Agriculture Full time

    PURPOSE Develop the Service Department capacity for the entire organization to ensure customer satisfaction and maximize ROIC by optimizing service department processes. Collaborates with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attracts, retains, and effectively...


  • Yorkton, Canada Pattison Agriculture Full time

    PurposeThe Director of Service Operations will lead the development of the Service Department's capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. This role will collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize...


  • Yorkton, Canada Pattison Agriculture Full time

    PurposeThe Director of Service Operations will lead the development of the Service Department's capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. This role will collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize...


  • Yorkton, Canada Pattison Agriculture Full time

    PurposeDevelop and execute a strategic plan to optimize service department processes, ensuring customer satisfaction and maximizing return on investment (ROIC). Collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attract, retain, and effectively engage department...


  • Yorkton, Canada Pattison Agriculture Full time

    PurposeDevelop and execute a strategic plan to optimize service department processes, ensuring customer satisfaction and maximizing return on investment (ROIC). Collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attract, retain, and effectively engage department...


  • Yorkton, Canada Pattison Agriculture Full time

    PurposeDevelop and execute a strategic plan to optimize service department processes, ensuring customer satisfaction and maximizing return on investment (ROIC). Collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attract, retain, and effectively engage department...


  • Yorkton, Canada Pattison Agriculture Full time

    PurposeDevelop and execute a strategic plan to optimize service department processes, ensuring customer satisfaction and maximizing return on investment (ROIC). Collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attract, retain, and effectively engage department...

  • Parts Director

    2 weeks ago


    Yorkton, Saskatchewan, Canada Mazergroup Full time

    Mazergroup is a leading dealership offering agricultural, construction, and commercial turf equipment, sales, parts, and service. We are seeking a skilled Parts Director to join our team in Yorkton.The Parts Director will be responsible for the efficient management and direction of all aspects of the parts department operations in a professional manner which...


  • Yorkton, Saskatchewan, Canada https:www.pcrecruiter.netsitemap Full time

    Agricultural Sales DirectorPattison Agriculture is seeking an experienced Agricultural Sales Director to lead their sales team in Yorkton. The ideal candidate will have over 10 years of experience in leadership and sales management, with a strong familiarity with the agricultural and agribusiness sectors.Key Responsibilities:Manage the overall sales budget...

  • Pharmacy Director

    1 month ago


    Yorkton, Canada Loblaw Companies Limited Full time

    This position reports to the Director of Pharmacy Operations and is responsible for ensuring the accurate and timely preparation, dispensing, and delivery of medications to patients. The successful candidate will be responsible for maintaining adequate inventory levels to meet patient needs, providing counseling and education to patients, and supervising and...

  • Pharmacy Director

    1 month ago


    Yorkton, Canada Loblaw Companies Limited Full time

    This position reports to the Director of Pharmacy Operations and is responsible for ensuring the accurate and timely preparation, dispensing, and delivery of medications to patients. The successful candidate will be responsible for maintaining adequate inventory levels to meet patient needs, providing counseling and education to patients, and supervising and...

  • Pharmacy Director

    2 months ago


    Yorkton, Canada Loblaw Companies Limited Full time

    This position reports to the Director of Pharmacy Operations and is responsible for ensuring the accurate and timely preparation, dispensing, and delivery of medications to patients. The successful candidate will be responsible for maintaining adequate inventory levels to meet patient needs, providing counsel and documentation to patients, and ensuring a...

  • Pharmacy Director

    2 months ago


    Yorkton, Canada Loblaw Companies Limited Full time

    This position reports to the Director of Pharmacy Operations and is responsible for ensuring the accurate and timely preparation, dispensing, and delivery of medications to patients. The successful candidate will be responsible for maintaining adequate inventory levels to meet patient needs, providing counsel and documentation to patients, and ensuring a...


  • Yorkton, Canada Loblaw Companies Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Pharmacy Operations Manager to join our team at Loblaw Companies Limited. As a key member of our pharmacy operations team, you will be responsible for overseeing the day-to-day operations of our pharmacy department, ensuring that our customers receive exceptional service and that our business...


  • Yorkton, Canada Gordon Food Service Canada Ltd. Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Are you a Class 1 Driver who is physically fit, enjoys delivering excellent customer...


  • Yorkton, Canada Health Careers in Sask Full time

    Job SummaryThe Manager, Pharmacy Services Rural, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province's healthcare goals. This role reports to the Director of Pharmacy Services Rural and is responsible for creating operational lines of sight that connect to the goals and objectives of the SHA.Key...