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Customer Service Representative
2 months ago
### Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Thos. R. Birnie & Sons. As a key member of our call center, you will be responsible for providing exceptional customer service and support to our clients.
### Key Responsibilities
* Answer incoming calls with a friendly and professional attitude
* Convert incoming calls into scheduled service appointments
* Make follow-up calls after recent service visits
* Make outbound calls to membership customers to book annual services
* Prioritize and coordinate service schedules
* Keep customer database up-to-date with accurate information
* Handle other admin tasks as needed
### What We Offer
* Supportive and friendly office team environment
* Competitive wages
* Health & dental benefits
* RRSP plan with company match
* Culture building events
* Training and resources to help you learn and grow
### Requirements
* Minimum two years of customer service experience, preferably in a call center environment
* Open availability
* Great communicator with the ability to connect and build positive relationships with customers and your team
* Detail-oriented with the ability to multitask
* Goal oriented
* Demonstrates a positive attitude and willingness to learn and grow
* Customer service focused
### About Us
Thos. R. Birnie & Sons is a family-owned business with over 100 years of experience in plumbing and drains. We pride ourselves on providing top-notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans. Check us out by visiting our website:
