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Sales Representative
2 months ago
About Us:
New Balance is a leading global athletic footwear and apparel company that has been empowering people through sport and craftsmanship since 1906. Our mission is to create positive change in communities around the world by innovating fearlessly and fostering a culture of respect and inclusivity.
Job Summary:
We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for ensuring the smooth operation of our retail stores and providing exceptional customer service to our customers.
Key Responsibilities:
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make customer contact, Understand the customer's needs, Educate the customer on product features and benefits, Solve any customer problems/answer any questions, Transact the sale through suggestive selling, multiple selling, and effective closing.
- Correctly measure and fit customers with appropriate NB product.
- Inform customers about any promotions we have running.
- Keep the floor always looking its best – neat, organized, and well stocked.
- Make sure items are labeled and price marked properly.
- Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
- Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses.
Requirements for Success:
- Must be 18 years of age or older.
- Should be a people person.
- Past retail experience preferred, but not necessary.
- Strong customer service and verbal communication skills.
- Demonstrated ability to flourish in a team environment.
- Familiarity with cash register functions.
- Ability to quickly perform basic math.
- Willingness to work a flexible schedule that may include weekends and holidays.
- Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; push or pull 50 lbs. over 200 ft. occasionally; stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).
Flexible Work Schedule:
New Balance offers a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed.
Equal Opportunity Employer:
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
